The  CUSTOMER is ALWAYS RIGHT  …here’s what they have to say about us…

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Hi Mark,

Thank you so so much for your help with the engraving, they look brilliant and the client was ecstatic that we pulled the order off in time for her conference this weekend!

Kind Regards,

Genevieve Schroeder

Production Manager

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Hi there Mark,

We would just like to thank you and your team for everything you have done for us this year – it has been great working with you and the way we are all in’sync with each other now makes it very effective. We appreciate the hard work and we look forward to working with you all in 2012!

Regards

Olivia

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Hi Mark

Thanks for coming through for me with all my orders as usual, you guys are truly the best suppliers out there, honestly.

Have a good break and a wonderful Christmas, I look forward to working with you again next year!

Kind Regards

Carmen

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Hi

I would like to say Thank you for dropping off the braai sets at my place yesterday.

I really appreciate it.

I must say I have never seen service as good as Sure Marking

Thanks Again

Nerasha

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Hi mark

Sorry I know I laid on the pressure!  But THANK YOU SO MUCH for helping me as always!!

You and Lorraine make a great team and its always a pleasure working with you!

Hope you have a fab weekend!!

Regards
Anya
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Hi Guys

Thank you very much for your help we really appreciate it the pens looks stunning please thank your staff for us.

Regards

Adele Gomes

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Hello Mark & Lorraine,

Ron called to say he collected the lighters. We must congratulate you on your quick & fantastic service, you are brilliant!! Wish I had more work to give you. We really appreciate all you have done.

Regards Ron & Yvonne

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Hi Lorraine

You guys are so super organised!  What a pleasure dealing with you!

Colette Roberts

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Hi Mark

Monday is perfect. You not letting us down at all on this one. You don’t ever let us down.

Thanks

Regards

Warren

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Dearest Lorraine

Thank you and your husband for your excellent service.

Best Regards

Farren
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HI Lorraine

Thank you so much for my letter openers.
We are very lucky to have you guys.

Kind Regards

Brenda

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Morning Guys

I would also like to take this opportunity to thank you both for your outstanding service and quick turn around you guys are by far the best engravers I have ever used and the most efficient engravers in JHB

Warmest Regards

Theo

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Hi Lorraine

Just a short thank you note for your efficient feedback and help regarding our engraving orders. Your assistance and friendly manner to sort-out stock & production is highly appreciated.

It’s such a pleasure dealing with you and Mark.

Kind regards
Trudie

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Thanks so much for doing this job so quickly for us, you guys are the best in the industry and we really appreciate it!!
Many thanks

Philip

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Hi Guys

Thanks for everything, you guys are amazing.

Regards

Farren

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Hi Mark and Lorraine, thank you so much for the travel wallets and for delivering to me. I really did not expect you not to charge me for the delivery.

I really would not consider going anywhere else for engraving, your service is, as usual, exceptional.

With best regards
David

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Hi Lorraine
The cutlery looks fantastic.You guys did an amazing job.
Thanks
Kind Regards
Lisa
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Dear Lisa,

Just a quick follow up – were you happy with the laser-engraving onto the cutlery.

Kind Regards

Lorraine Crafford

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Hi Mark,

Wow, thanks for the great price – really appreciate it!
And thanks again for your and Lorraine’s service – as always, just the best!

Enjoy your evening

Kind Regards,
Charéne van der Westhuizen

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Dear Mark,

Just wanted to say thank you for your amazing fast work on this order you are such a star!!

Thank you

Kind Regards,
Nicola van Staden
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Hi Mark and Lorraine,

Thank you for making Bloemwater Pens happen I really appreciate all the effort to get this out so quickly and it looks great.

Have a great evening

Kind Regards
Cindy
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Hi Lorraine

The Ipads have just arrived.

Our CEO has seen them and is very happy.

I will ensure payment is made ASAP

Thanks

Kind Regards,

Paul

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Hi Guys

Sorry I was really busy last week and never got a chance to say THANK YOU guys for the way you’ll pushed my orders last week.

Lorraine you are really a big help, you are really on the ball.

Thanks again

Nerasha

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Howzit Mark, I just wanted to thank you again for the massive help with my job – the client was very happy and the deadline was met with time to spare!

Thank you to the team who are always smiling and so consistent in their polite efficient ways!

The service you offer is a rarity and I hope that it only adds to your success in the future because you truly deserve it!

Thanks again & have a great weekend!

David

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Hi Mark / Lorraine,

Firstly, thanks once again for incredible service from Sure Marking yesterday. It’s the kind of thing that has given you guy’s the reputation you have, so well done once again and thanks for your help. I would like to say that’s the last time this year I will request such a ridiculous turn around time but you know this business I can’t do that. we will however try avoid that scenario again at all costs

Thanks a Mil,
Col.

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Hi Mark, I wanted to say a personal thank you for those items today….

As always your service is excellent!!!

So a HUGE thank you to you and all your staff!!!

Kind Regards
Melissa
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Hi there,

THANK YOU SO SO MUCH FOR MAKING CLIENT DEADLINE!!! YOU GUYS ARE BRILLIANT! I WILL CALL YOU LATA TO CHAT IF YOU NOT TOO BUZ…

Regard

Olivia

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Hi Mark

Thank you to your and your team for meeting all the deadlines with outstanding work to make me look good

Lesley

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Hi Mark,

thank you for doing such a super job on the pens and usbs and getting them in so soon – really appreciate it!

Regards, Olivia

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FYI , Rgds Claire

Hi Claire

Yes this package contained the Krystal Pens.  Man they are absolutely stunning
and the branding just makes it as well.  I think that Tinus is definitely going to
order more once he sees these as he ordered 50 and we ordered 50 for stock.
I am definitely going to buy one of these for me.

Thanks ever so much this is very classy.

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Hi Mark

I just want to thank you for the  phenomenal service you have given me this year.

You are always willing to go above and beyond when we request what may seem impossible, I extend my gratitude to you and all your staff .

Have a blessed festive season Mark

Thanks again, Nerasha

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Hi Mark

Hope you have an awesome Christmas and a very prosperous & blessed new year.

Thank you for all your hard work and support in the short time that I have had the pleasure to trust you with the branding of my stock.

Looking forward to working with you again next year.

Kindest regards

Rudi

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Hi Mark,

I just want to take a minute in our busy schedule and just say THANK YOU for your great service! We don’t always get time to thank you.

Have a great day!

Regards
Sheryl-Ann

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Hi Mark

Thanx a million for helping me out this morning – you guys are really service superstars and I will ensure that all our laser engraving orders will go only to you.

Please send me a invoice urgently.

Regards

Lee-Anne

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Thank you Mark, I am so impressed with your service. thank you for always sorting us out so quickly, it doesn’t go unnoticed and we look forward to many many years of working together.

Many thanks

Phil

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Hi Mark

Thanks so much for helping me with the pen sets and journals at such short notice, just got a lovely thank you email from my client (thanks for making me look good heehee!) and she is very happy with how they look – so thanks so much you are such a star!

Many thanks and regards
Carmen

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Thanks so much for always making me look good, it really means a lot.
Sometimes one can work so hard to earn a client and then lose them so easily due to unreliable branding partners.
You just never let me down, even with so much on your plate.

See below.

Best Regards,

Claire
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Hi Claire,

Thanks so much for the fast, efficient and friendly service I received from you.

Goods received in good order.

Kind Regards
Toni Delporte

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Hi Mark,

Thank you so much.
You and your team are honestly the best people to deal with, wish all my other branding/printing suppliers would take a leaf out of your book.
Most of them are a bloody nightmare!

I’ll drop the pens off after lunch.
Take care,

Lynelle Gradwell

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Hi Mark,

Thank you very much.

May I just mention what an absolute pleasure it is to deal with your office, the team are always friendly and most helpful.

Have a good weekend,

Lynelle
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YOU ARE A STAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My laserpointer pens are BRILLIANT and you have more than exceeded my deadline – thank you a million times over!
Kind Regards
Olivia Farinha
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Hi Mark, thank you so much for superb service once again. You really have gone the extra mile for me to help me meet my tight deadline again and I really appreciate that. Thank you very very much.

Attached is a receipt for payment I have made this afternoon.

Best regards
David

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Hi Mark

Helps to know I can rely on you for meeting deadlines & help with delivery- thanx

Regards
Fred Slotow
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Hi Didi

How are you? Did you receive the pens today?

Regards Mark

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Yes thank you Mark and they are beautiful.

Once again, picture perfect.

I did transfer the funds today.  They should be in your account tomorrow am.

Thank you for your outstanding service.  Will be in touch.

Kind regards.

Didi

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You are such a honey thank you so much. I must just tell you hey, that everybody that knows you just thinks you are the best thing since sliced bread. Di also thinks that you are the “IT”

Refiloe

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We have been really happy with your work it is very neat and impressive

Kind Regards,

Dana

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Client extremely grateful for great engraving and so fast – thanks a ton.

Best Regards,

Claire
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Howsit Mark

Hey,  I know I don’t always have the time to thank you guys for pulling through the most impossible deadlines with the precision I need, but you do it! and you do it damn good. A million thanks for being my one stop engraving shop and for minimizing my hair dye bill as you have ensured that the gray hairs stay away a little longer! You and Abel are my stars and I will recommend you to EVERYONE. Also – thanks to Martin for giving you to me!

Azhlin

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THANK YOU THANK YOU – My clients think I’m GREAT when we deliver like this – however without YOUR assistance we couldn’t.

Much appreciated.

Kind regards,  Elaine

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Hi Mark,

I cant thank you enough for doing everything for me!!!!  Please see attached the proof of payment

Thanks mate!!!!

Stuart

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Hi Mark,

Thanks so much for doing the two jobs in such a hurry.

They waited until the last minute to give us the go-ahead and then everything has to be done in a rush.

Thanks again to both you and Abel for always being willing to help, even though we sometimes drive you up the wall.

Regards.
Christelle
Visual

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Thank you so very, very much for all your hard work. I cant thank you and your wonderful staff enough. Please extend my gratitude to them for me.

Debbie Goncalves

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Hi Mark

Thank you for absolutely outstanding service, I will ensure that you get payment today.

Regards
Michelle

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Hi Mark,

Driver just returned with the 3 bag hangers…..  STUNNING AS USUAL ….

Many, Many thanks,  much appreciated.

Kind regards,

Josephine Dolan
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A happy client…

Thanks to you & YOUR staff.

SEE BELOW

Magda

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Hi Magda

I just wanted to thank you for arranging the pens for us at such short notice. They look great!

Regards,

Flavia

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Dear Mark

Thank you for assisting with the 25 folders.

We appreciate your excellent workmanship and the professional service received.

We wish you and your family a merry Christmas and a prosperous New Year.

Kind regards

Nelien

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Thanks SO much Mark!!

This is the first time any of my suppliers have given me a year end gift, I am so touched!!!

Thanks so much for being such a generous, kind and exceptionally efficient supplier this year.

Having great suppliers makes all the difference between a fun and smooth flowing work day or a day of stress and strain. I’ve really enjoyed 2009 and I feel the most significant reason is because I chose to only deal with Suremark !

I look forward to doing business with you long into the future and hope I can give you some decent sized orders in the years to come.

Regards Claire

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Hi Mark

I still wanted to tell you I am so impressed with the engraving you did for Sasol!!!!

You are AMAZING!

Annelie
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Hi Mark

I just wanted to thank you and your team for the efficient and professional service we received.

You have just made a new client for life.

Regards

Rodger Ward

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Hi Mark, thank you very much for your excellent service. I am very grateful to you.

Best regards

Dr David Webb

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Thank you for your unbelievable service!!!!!!!!!!!!!!!!! Really amazing, thank you!!

Many thanks.

Kind Regards

Philip K

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Howzit Mark, thanks for organising the keyrings, I think they looked great!

Have a good weekend!

David Niemand

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Cheryl,

THIS IS BLOODY MARVELOUS THANKS! THE SIZE AND BALANCE IS PERFECT NOW – PLEASE CONTINUE!

Thanks again for all your efforts, and please also thank the engravers.

Regards,

Louise.

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Hi Mark and Abel,

Thanks for making me look good to my client !

Best Regards,

Claire B

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Hi Claire,

Thank you again for your magnificent service, and yes I have received the folders.

Kind Regards
Lebo

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Thanks so much for getting the order off so timeously. Your service is always great.

Kind regards
Sharon

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Mark,

I cannot thank you enough for helping me at such short notice, I REALLY REALLY APPRECIATE IT!

I owe you

Thanks a mil

Carmen

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Hello Mark, Thanks  for you willingness to go the extra mile, I know I can always count on you!

Have a great evening!!- Anya

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Hi Mark – Will collect everything on Thursday – thank you so so much – you have been wonderful.  Much appreciated! – Claire

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Hello Mark,

Approved!!! Please proceed, we will be delivering to you around lunch time or so, is it at all possible to collect them around 11am tomorrow??

Also Sue and I would just like to mention that we have noticed the excellent quality and attention to detail (most recently the GUMA sample) in your work and we appreciate it a lot, keep up the great work!

Thanks a mill

Anya

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Hi Mark,

Just to let you know that the client was so impressed with the clocks!!
Thank you so much for a job well done…

Kind regards,
Charmaine Le Roux
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Sorry for the late reply hectic here All was 110% Thanks a million great quality of engraving will use in future

Regards
Eddie
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Hi Lauren

That’s fantastic – let me know when the Sheaffer are coming thru.  Use Mark @ Laser Engraving.  His work is the best – guaranteed, I’ve cc’d him on the email

Kind Regards

Janine

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Hi Mark

Thank you for your excellent service with the order.  Our client was extremely impressed and I am sure will be using you again – which also helps us get orders from Cape Town.

You are the best!

Kind regards

Di

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Dear Mark and Abel

Just a sincere word of thanks for going the extra mile for me whenever I need it, its really appreciated and I know I can rely on you at all times.

Have a great weekend and I promise I will pop in some time soon to say hello.

Regards

Debbie
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Tx mark once again for your fantastic work and helping out

Kind Regards

Janine

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Hi Mark,

Once again, thanks for the fantastic services and prices!! Appreciate it.

Beena

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You are by far the zippiest branding specialist we have – thank you so much.

Kindest regards
Claire F

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Hi Refiloe

Thank you for the order.  The invoice will be sent to you shortly.

If you need a good engraver and a good price for these pens you can phone Mark @ Sure Marking 082 610 1335.

Kind regards
Di

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I know him, he’s absolutely stunning. I love him

Refiloe Khunyeli
Production Manager
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Hi Mark,

Thanks for the follow up!  Not many branders are as efficient as you.

Regards,

Ursula

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thank you so much your service is impeccable

Joylene

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Hi Mark

I hope this email finds you well?

You are my in-house engraver!  I only use you when we have engraving.  Hopefully nearer the festive season we will get busy on that side?

Have a great day.
Regards

Michelle Gibson

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Thanks Mark

We received the lighters they look great, also thanks for the
fantastic service I will recommend your services as much as possible!

Regards
Lance

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Mark,

Thanks again – I’m so grateful about that first introductory e-mail that I received from you.  It’s saved me a lot of hassles, I’m sure…  I can not tell you how much I appreciate the reliability – and always with a smile…

Kind Regards,
Charene

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Mark,

From Refiloe and I a BIG THANK YOU from us for pulling this out of the hat in record time. The pens look great and our client is thrilled. Thanks again you are great to deal with.

Debbie

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Hi Mark

Please send invoice for payment.

Thanks a lot for your excellent Service.

Have a nice weekend

Sharmela

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Hi Mark

They certainly do like the pen and of course the superb engraving – so much so they are putting the pen on their site.

Regards
Di

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Hi there

Just a note to say thanks so much for ensuring that we met out deadline for the client.

Thanks for pulling out all stops.

Kind Regards

Elaine

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Mark superb service.

It takes a lot to impress me and I admit I am very impressed with the time line, the flow of communication as well as the service.

Well done.

Loren

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Hi Mark,

Thank you very much for all yr help, the client loved the cutlery sets!!!

Regards

Cheryl

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Hi Buddy,

pleases see attached the proof of payment…

thank you so much for today you saved my life!!!!!!!

Thanks

Stuart

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Hi Mark

The bracelet looks great, my Son will be very impressed!  Thank you.

Di.

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Will do payment now!

Thank you!!!!!!

Claire F

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Thank you Mark for the outstanding service!

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Hi Sheryl-Ann

Clocks are almost done – Donald will be gone in about 10 Minutes…

Kind Regards

Mark

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Thanks, I’m quite sick at the moment and it’s great to know there is someone competent who has my back.

Best Regards,
Claire
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Hi Claire

Goods here…guys busy unpacking and counting…will be ready by 3pm today…

Kind Regards

Mark

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Dear Mark,

Rest assured, should we get anything that might need engraving, you will be the first to know.  We value your attitude business and dead lines.

Kind Regards
Toni
Martin & Toni Knowler

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Hi Mark

Client loved the job

Thanks so much

Connie

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Hi Mark

Everyone who has seen them thinks they are stunning.

The lady in charge of purchasing wasn’t there on Friday so I guess we will hear on Monday and I have no doubt that it will be full steam ahead.

Best Rob Hill

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Wow, well thanks, I must say it makes quite a massive impression on clients when one turn orders around fast.

Best Regards,

Cliare

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Hi Mark

Thanks so much for this! What great turnaround.

Thanks a mil,

Cezanne.

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thanks for your unbelievable service as always

Kind Regards

Philip Kalinko

Senior Sales Consultant

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Thank you Mark,

I don’t know what you are nor what to call you, all I know is: you are God sent……………. From the bottom of my heart, I say to you Thank you and keep up the good work, & remember, I will never ever forget you in this life time, not as long as I am still alive.

Regards,

Bridget

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Mark,

Only a pleasure – your excellent service is also much appreciated!

Kind Regards
Charene

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Hi Mark

Wow, talk about after sales care!!
I’m totally blown away. Wish I did have something coming up i would definately take it to you just for the good service
Thanks Mark. Will contact you soon

Zandile

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We arranged payment. Thanks for all your professional assistance

Driver collecting the spoons today

Hope to do business with you again in future

Thanks
Anni Jackson
Client Relations Manager

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Wow, you guys Rock!

Thanks so much I’ll get this paid yesterday!

Debbie Miller

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Hi Mark,

Please view attached proof, thanks again for my rush jobs

Martin

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Hi Mark

Just a quick note to say Thank You so much for all of your help throughout the year!

We really couldn’t have done it without you!

Becoming a true magician & pulling all those rabbits out of the hat for us – can’t have been easy

Hope you have a great Christmas & New Year!!!

Amanda Du Plooy

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Thanks for doing this before closing date, I really needed to make a good impression in this case.

I so appreciate your help. ( :

Claire

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Hello Mark many thanks for the delivery – they look great!!!!!!!!!!!!!!!

Zia

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So nice to hear from you.  Thank-you for this e-mail, nice to know you care so much for your client’s needs.  Really a good quality to have.

Will be in touch soon.

Sanchia van der Merwe

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Hi Mark

Nobody does my laser but Sure marking.

Greetings

Etienne Vermaak

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Hi Mark

Please will you send me an invoice so that I can do the deposit into your account tonight.

Thanks again for all your help.  Your service is excellent, and I will recommend you to anyone who is looking for engraving.  My client was also very happy with the key rings she ordered.

Kind regards

Sian Blaylock

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Thank-you Mark. I will forward POP as soon as I receive from Accounts.

You have a lovely weekend too, thanks for the great service, this test run was very successful

Regards,

Azhlin Lyle

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Hello Mark

Just told Belinda that I have never seen Brilliant service like yours. You are the best Mark. Thank you for your great service.

Madre Klaaste

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No, it is thanks to you! You guys are brilliant!

Kind Regards

Sharlene Baird

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Hi Mark,

Thank You for your help I really appreciate your commitment

Regards

Shirley

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Hi Mark

It’s a great pleasure working with you and you are the only supplier who doesn’t make us panic for the deivery dates

Thanks Again

Clara Malapane